Terms and conditions
The owner of the oddysey.ro website isS.C. DOA PHARMA CONSULTING S.R.L, Romanian limited liability company, headquartered in Str. Bujorului, Nr. 8, Sc.1, Et.1, Ap.2, Craiova, Dolj, Romania, registered at the Dolj trade register Chamber of Commerce under number J16/315/2017, unique registration code RO37099630.
The terms “ODDYSEY” or “we” refer to the owner of the site whose name is S.C. DOA PHARMA CONSULTING S.R.L.
The term “you” refers to the user or viewer of our website.
You can contact us by e-mail at firstname.lastname@example.org from Monday to Friday between 9:00 and 18:00 Romanian time (EET).
We usually respond to our emails within 48 hours, but we strive to provide you with an answer as soon as possible.
The ODDYSEY website and related services are made available to you in accordance with the following Terms and Conditions.
Please read our terms and conditions carefully before placing any orders on oddysey.ro.
We may change the Terms and Conditions from time to time.
Please read the Terms and Conditions and return to this page often.
If you do not agree to any changes to the terms, then you must immediately stop using the website.
Any change made after you place an order will not affect that order unless we are required to make the change by law.
In order to use some of the services or features provided on this website, you will need to register. When you register, you are asked to provide information about yourself. which are true, accurate, current and complete in all respects. If any of your information registration changes, please notify us immediately at the following e-mail address email@example.com
The account password you provide must be unique and secure, and you must notify ODDYSEY immediately of any breach of security or unauthorized use of your account.
Eligibility for purchase
In order to shop on the website, you will be asked to provide your personal data. In particular, you must provide your real name telephone number, e-mail address and other information requested, as indicated. In addition, you will be asked to provide the payment details you represent to ensure that they are both valid and accurate and confirm that you are the person referred to in the billing information provided.
The website is available to individuals and legal entities who meet the ODDYSEY eligibility requirements, who have been issued a valid credit/debit card by a bank accepted by ODDYSEY, whose applications are acceptable to ODDYSEY, and who have authorized ODDYSEY to process a debit or taxes on their credit/debit card in the amount of the total purchase price for the goods they purchase.
In order to pay for the ordered items, you expressly authorize us to perform some checks in order to validate your card and to authenticate your identity.
In addition, you agree that we may use the personal information you provide to carry out appropriate anti-fraud checks. The personal information you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
All orders are subject to acceptance and availability, and items in your cart are not reserved and can be purchased by other customers.
Before sending the order, please carefully review the order information, payment, delivery and billing address.
Shortly after placing your order, you will receive an invoice by e-mail confirming that we have received your order. Please note that this notification is not a confirmation of the order and the order is not mandatory for us at that time.
A binding agreement has been reached between you and ODDYSEY when we confirm by email that your order has been shipped.
We reserve the right not to accept your order if, for example, we are unable to obtain payment authorization, if shipping restrictions apply to a particular product, if the ordered product is exhausted or does not meet our quality control standards and is withdrawn or if you do not meet the eligibility criteria set out in the Terms and Conditions.
We may also refuse to process and therefore not accept a transaction for any reason or refuse to service anyone at any time at our sole discretion. We will not be liable to you or to any third party for our withdrawal of any product from the website, whether or not the product has been sold; removing, verifying or editing any material or content from the website; refusal to process a transaction or cancellation or suspension of any transaction after processing has begun.
The prices displayed on the website are in RON or EURO.
The company is a VAT payer.
All prices and offers remain valid as announced from time to time.
The price in RON or EURO of a product displayed on the website at the time of accepting the order will be honoured, except in cases of error.
Product prices are set when we post an item using existing exchange rates. These prices are subject to change when the applicable exchange rate changes before your order is placed, accepted or if items are subject to discounts at any time during the sales period.
For customers, the payment will be made in RON or EURO.
If you are a non-Romanian customer whose credit/debit card is not denominated in RON or EURO, the final price will be calculated according to the exchange rate applicable on the day your card issuer processes the transaction.
Payment can be made online with your personal or company card, in totally secure conditions. We accept cards under the VISA (Classic and Electron) and MASTERCARD logos (including Maestro if they have CVV2 / CVC2).
We do not charge any additional fees for transactions.
Card data processing is done automatically on PlatiOnline servers.
The security of your personal information is guaranteed by the fact that PlatiOnline does not store your personal card data, but sends it encrypted over a secure connection to the processing bank. Therefore, your data is secured and protected.
For Romanian clients who have bank accounts opened in Romania, payment will be made in RON.
For customers from outside Romania, regardless of the currency, you have in your account, the payment will be made in EURO, at the exchange rate of your bank.
For payment by card, the transaction will appear on the account statement with the name oddysey.
We reserve the right to refuse payment that does not appear to be secure.
Payment will be debited and deleted from your account when the order is shipped by oddysey.ro
We offer free transport in Romania for orders over 500 RON.
For orders under 500 RON, the transport cost starts from 25 RON in Romania and 10 RON in Craiova.
We strive to ship the same day we received your order if the order was shipped before 12 noon.
During the sales season, the waiting time may be longer.
Delivery time and costs depend on the current shipping company.
The estimated standard delivery time is as follows:
|Curier||Zona||Taxa de livrare||Livrare gratis||Timp de livrare|
|DPD Romania||Romania||25 RON||Livrare gratis de la 500 RON||2-4 zile lucratoare|
|Livrare in Craiova||Craiova||10 RON||Livrare gratis de la 500 RON||1-2 zile lucratoare|
Return and refund of orders
If the products are not suitable for you, you have 14 calendar days (from the moment you receive the package) to return them for a refund. The refund will be made through your initial payment method.
To return a product, you must meet the following requirements:
- Send an e-mail to firstname.lastname@example.org with the subject “Return (your name)”.
- Please email your full name phone number and bank account number if you have made a refund and REQUEST the address to return the product. DO NOT send the package to an address other than the one provided in the email. Otherwise, the package will not be picked up and will not be returned.
- Once the product is returned to us unused, in the original packaging, we will transfer it to the specified bank account,
- only the cost of the product without shipping costs, no later than 14 working days, if you have chosen the refund payment. If you have had FREE transport, you will be charged 25 lei representing the shipping fee.
- If you choose to return only a part and you have had FREE transport, and the value does not exceed 500 lei, the related transport will be deducted from the total, of 25 lei, etc.
- For orders paid with the card, the amount will be returned to the IBAN account provided by you, within 3-30 days of accepting the return.
Please note that all items must be returned new, unopened, and with complete original packaging, original labels along with all accessories, free samples/gifts and promotions in the box in which they were packed.
If the returned products show signs of damage or use and do not contain all the original packaging mentioned above, you are not entitled to a refund.
Use the same box in which the order originally arrived. If you cannot use the box you received from us, please make sure that you do not use any other branded box for return. If we receive returns using branded boxes other than ODDYSEY, your items will be considered used and you are not entitled to a refund.
We suggest that you keep all the original packaging until you are sure that you want to keep the ordered products.
The return shipping cost is paid by you and not reimbursed by ODDYSEY.
You can choose any courier company to return your package.
Once we have received the return and evaluated it, if the return meets all the conditions mentioned above, we will proceed with the refund. Please note that only the value of the returned product will be refunded within 3-30 days of accepting the return.
We do not reimburse courier costs.
Items that are not returned in accordance with the above policy are not refundable.
Refusal of the package: If you refuse to receive the package, it will be returned to our warehouse. In this case, ODDYSEY reserves the right to withhold courier fees and any additional shipping charges.
For card payment orders, the amount will be refunded on the same card used for purchase within 3-30 days of accepting the return.
Personal data policy
ODDYSEY collects and processes personal data about customers and visitors to the website. All collection and processing of personal data through the website takes place in accordance with the ODDYSEY privacy notice available here: GDPR
The website has many security measures in place to prevent the loss, misuse and alteration of the information under our control, such as passwords and firewalls. We will make every reasonable effort to protect the integrity of the information you provide.
We guarantee that any product purchased from us through our website is of satisfactory quality and reasonably suited for the purposes for which such products are normally supplied.
Care has been taken to prepare the content of this website to ensure that the articles and terms are accurately described. However, technical inaccuracies and/or typographical errors may occur from time to time. There may be occasional variations in style, colour, reproduction or text descriptions. Because the actual colours you see will depend on your monitor, we cannot guarantee or guarantee that the display of your monitor in any colour will actually reflect the colour of the delivered product. Therefore, minor colour deviations are not considered a defect. To the extent permitted by law, we are not liable for any direct or consequential loss in respect of the accuracy of the information contained in any section of this website, whether as a result of the breach of duty, breach of contract, negligence or otherwise.
We are not liable for any use of the products if you use them for other purposes than they are made for
We are not liable for indirect losses.
Our liability is in any case strictly limited to the purchase price of the product you purchased.
Complaints and governing law
If you have a complaint about us, please send an e-mail to email@example.com, providing full details, including purchase date and order reference number, where applicable, as well as your full name, address and contact details. contact. The Terms and Conditions together with all our policies and procedures will be governed by and construed in accordance with Romanian law, and the competent courts in Romania shall have exclusive jurisdiction.